Frequently asked questions

At Solensis, we pride ourselves on our customer service. Please find the answers to common questions below. Can't find what you need? Don't hesistate to contact us and we'll be happy to assist you any way that we can.

Are all Vinyl Windows the same?

Contrary to popular belief, not all vinyl windows are the same. When choosing a vinyl window there are a number of things to consider:

Product Quality – what goes into making a vinyl window, from the vinyl used to the hardware? Solensis windows are made from 100% virgin vinyl, using uniformed pellets not powder. Solensis hardware is top quality North American made.

Fit and Finish – this is another area were you need to pay attention to. Solensis windows are made using the latest technology, to ensure that everything fits together when it’s time to assemble the windows.

Options – We live is a vast country, so it’s important that you have the right product for the right situation. For instance Loe E glass, is not all the same. Solensis has different loe glass for different situations. Loe glass for passive solar heat gain (free energy from the sun) or low heat gain for maximum solar protection and comfort.

Warranty – A warranty is only as good as the company that stands behind it. Solensis uses the best parts and the latest technology to give you one of the best warranties in the business.

Replacing my windows seems overwhelming what can I expect?

Your dedicated Solensis representative will walk you through the entire process, so there are no surprises along the way. From helping you find the right products for your home, to delivering a no-mess on installation day Solensis prides itself in taking the burden off you. We will do the little things that are important too – like scheduling a time that fits your schedule, and arriving on time.
At Solensis our goal is your peace of mind and complete satisfaction.

How important is installation to my new windows?

The best performing window or door is only as good as its installation. Solensis installers follow exclusive installation methods. They’ll make sure the job is done right. Plus, our work is backed by our exclusive installation warranty and service agreement.

What Causes Condensation?

Condensation is the passing of a substance from a lighter to a denser physical state. Water is transformed from a gaseous (vapour) state to the denser liquid one. Because it is caused by too much humidity, condensation is also the symptom of a more serious problem – excessive moisture in your home.

In seeking cooler, drier outside air, water vapour exerts pressure and forces its way through most building materials. Wood, brick, and drywall are too porous to stop moisture from migrating to the outside. But because window glass is denser and its surface colder than the surrounding walls, vapour is stopped by glass and condenses on it. While glass – the coldest, least porous (and most visible) material in a building – may show condensation first, it may also be noticed on exposed nail heads and other metal surfaces.

What are the installation instructions?

Please refer to our installation instruction label :

Installation Instruction (pdf)